Finally a course with all the key training fundamentals, resources and tools you need to become an amazing Team Leader who consistently reaches (or even exceeds) their goals every month! Say goodbye to consistently missing your team’s targets and KPIs
Looking for a Team Leader Training Course that really does it all? Check out the Creating Amazing Team Leaders Course and say goodbye to consistently missing your call center’s targets and KPIs
Are you now Managing a Work From Home Team? want some best practices? We bring you experts from around the world to share tips and ideasConfirmed speakers include:
Plus bonus we catch up with the Vice Mayor who is responsible for an Emergency 112 Center in Indonesia dealing with COVID-19 calls!
Many companies - from small to global brands - choose to outsource their services to specialist outsourcing (BPO) providers. Having started in the outsourcing sector, Raj Wadhwani, President of ContactCenterWorld takes us inside the outsourcing world with tips and best practices from a number of organizations including current and past clients as well as hearing best practice tips from outsourcers. If you currently outsource, or plan to at some point, this event is for you! Speakers so far confirmed include:
if you are looking for a new job, this program will help you stand out from others and increase your chances of success as well as save you time.
This course is for everyone - from frontline to executive. It's designed to help you think and act positive and to change the way people around you see you. A great course for all and includes a chalenge - an assignment to help everyone practice being positive.
Want to sound more confident? Want to sound more powerful? this will help you identify how you sound and to help you project confidence even in situations where you may not be confident like public speaking, presenting ideas to your boss, job interviews etc.
