The Learning Academy Training

Welcome to ContactCenterWorld.com’s Training Center.

It is here that we’ve developed an area where you can upgrade your skills relating to the Contact Center Industry. We invite you to browse through the available training titles and choose an area where you would like to receive specific training.

We provide course outlines, an approximate time duration for completion of the course and testing material in order to ensure you have gained the knowledge necessary for completion of the course.

Taking a course is easy. Depending on the type, some courses include on-site training and/or coaching remotely with our team of approved experts around the World! 

As we add training modules here you can search for specific courses to suit your needs. 

IMPORTANT
Using this site requires that you MUST BE LOGGED in as a registered user - if you are a current ContactCenterWorld.com you can use your existing username and password, if you are not a member, please register at the top right of the website. We recommend you log in or register first then browse the training courses before making a selection.
 

TRAINING BY JOB FUNCTION:

Business Professionals +

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PREMIUM
Positive Language For Business

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PREMIUM
Questioning Skills

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

Consultants +

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PREMIUM
Positive Language For Business

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

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FREE
How to Enter the 2018 Top Ranking Performers Awards

Customer Service Managers +

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PREMIUM
Positive Language For Business

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

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FREE
How to Enter the 2018 Top Ranking Performers Awards

Executives +

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PREMIUM
Positive Language For Business

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

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FREE
How to Enter the 2018 Top Ranking Performers Awards

Frontline Professionals (agents) +

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PREMIUM
Positive Language For Business

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

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FREE
How to Enter the 2018 Top Ranking Performers Awards

HR +

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PREMIUM
Positive Language For Business

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

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FREE
How to Enter the 2018 Top Ranking Performers Awards

Management +

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PREMIUM
Positive Language For Business

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

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FREE
How to Enter the 2018 Top Ranking Performers Awards

Operational Managers +

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PREMIUM
Positive Language For Business

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

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FREE
How to Enter the 2018 Top Ranking Performers Awards

Professional Insights Videos +

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PREMIUM
Ayu Tresnalestari of Bank Negara Indonesia on the role of a Supervisor

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PREMIUM
Balamurugan Muniraju of Measat Malaysia on Leadership

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PREMIUM
Chantel Perkins of Accenture Canada on People Development

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PREMIUM
Claudia Hawkins of Whirlpool USA on Operational Leadership

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PREMIUM
Edna Pereira of Measat Malaysia on Employee Experience

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PREMIUM
Erin Clark of Whirlpool Corporation USA on HR

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PREMIUM
Fidel Calcagno of IGT on the role of an analyst

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PREMIUM
Gert Jacobs of Multichoice on Workforce Planning

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PREMIUM
Interview with Alex G Demczak on Outbound Dialers & Legislation

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PREMIUM
Interview with Angela Wilson - The Role of Analysts and Social Media

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PREMIUM
Interview with Mitch Roth on Industry Legislation

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PREMIUM
Interview with Vera Austin of Mass Mutual on running a contact center

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PREMIUM
Jasmin Aksan of Astro Malaysia on running a contact center

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PREMIUM
Jean Michel Cateaux of Aegis South Africa on Quality

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PREMIUM
Jovaney Toledo of Mass Mutual USA on his Customer Service role

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PREMIUM
Laura Thayer of Optum on Service Operations

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PREMIUM
Mariana Arnault of NOS Portugal on Change Management

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PREMIUM
Marielle Lavapie from Ibex Global Phillipines on Team Management

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PREMIUM
Michael Mckinlay from Sytel on Outbound and Dialers

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PREMIUM
Mithum Singh of Merchants South Africa on Workforce Management

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PREMIUM
Mthokozisi Nsango Of Multichoice on Workforce Analysis

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PREMIUM
Ozge Tekalp TEB Turkey on Leadership

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PREMIUM
Philip Joseph of Ooredoo Myanmar on Customer Experience

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PREMIUM
Rahmat of BNI Indonesia on IT, Training & Recruitment

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PREMIUM
Renee Thomas Aegis South Africa on Operational Management

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PREMIUM
Sagain Roongruangrong of Siam Commercial Bank Thailand on Running A Center

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PREMIUM
Stephen Abbruzzese of Concentrix New Zealand on Outsourcing Relationships

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PREMIUM
Utku Toprak of Teleperformance Turkey on Operational Management

Quality auditor +

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PREMIUM
Positive Language For Business

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

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FREE
How to Enter the 2018 Top Ranking Performers Awards

Sales Managers +

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PREMIUM
7 P's of Selling

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PREMIUM
Features & Benefits

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PREMIUM
How to Deal with Gatekeepers

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PREMIUM
Positive Language For Business

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PREMIUM
Questioning Skills

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PREMIUM
Sales Skills - Psychology

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PREMIUM
Talking Prices

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PREMIUM
Telephone Sales Skills

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

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FREE
How to Enter the 2018 Top Ranking Performers Awards

Sales Professionals (agents) +

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PREMIUM
7 P's of Selling

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PREMIUM
Features & Benefits

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PREMIUM
How to Deal with Gatekeepers

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PREMIUM
Positive Language For Business

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PREMIUM
Questioning Skills

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PREMIUM
Sales Skills - Psychology

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PREMIUM
Talking Prices

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PREMIUM
Telephone Sales Skills

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

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FREE
How to Enter the 2018 Top Ranking Performers Awards

SIM +

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PREMIUM
Background Noise

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PREMIUM
Bring Fun to Work

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PREMIUM
Comprehensive Back Up Plan

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PREMIUM
Consider The Options

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PREMIUM
Crazy

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PREMIUM
Customer Surveys

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PREMIUM
Disability Laws

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PREMIUM
easy channel access

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PREMIUM
Filter Contacts

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PREMIUM
Getting More Out Of Technology

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PREMIUM
Getting The Marketing Message Right

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PREMIUM
Keys to Technology

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PREMIUM
Language Options

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PREMIUM
Make Training Fun

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PREMIUM
making it easy for customer

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PREMIUM
Management

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PREMIUM
Minimum Recruitment Standards

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PREMIUM
More Fun At Work

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PREMIUM
Multilingual IVR

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PREMIUM
Network Usage Guidelines

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PREMIUM
Printing Telephone and Fax Numbers

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PREMIUM
Public Praise

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PREMIUM
Queue Music

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PREMIUM
Repeat Callers

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PREMIUM
Security is a Human Need

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PREMIUM
Setting Targets

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PREMIUM
Shower & Steam Your Shirt!

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PREMIUM
Social Activities Help Motivate

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PREMIUM
Spread The Info

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PREMIUM
Support

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PREMIUM
Take Cell Numbers

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PREMIUM
Take Cell/Mobile Numbers

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PREMIUM
Take Your Time

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PREMIUM
Tap Into Expertise

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PREMIUM
Test Systems

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PREMIUM
The Experience

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PREMIUM
Toll Free Numbers

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PREMIUM
Toll Free Numbers

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PREMIUM
Types Of Questions

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PREMIUM
User Queue Choice

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PREMIUM
User Queue Choice

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PREMIUM
Utilize time and money saving tools

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PREMIUM
What Does Your Business Need

Supervisors +

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PREMIUM
Positive Language For Business

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

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FREE
How to Apply For a New Job

View More Details
FREE
How to Enter the 2018 Top Ranking Performers Awards

Trainers +

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PREMIUM
Positive Language For Business

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PREMIUM
The Power of Your Voice - Demonstrate Confidence!

View More Details
FREE
How to Apply For a New Job

View More Details
FREE
How to Enter the 2018 Top Ranking Performers Awards

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